Refund policy

 

At Filigree Jewelers, it is our desire to offer only the finest customer service. We want our clients to be 100% satisfied with their purchase and experience.

We guarantee every item to be described to the best of our ability and we are strict on our quality grading and authenticity of each item.

If you would like to return an item, you may do so within 7 days of the purchase. We will facilitate the return as easily as we facilitated the sale.

We understand if something is just not quite right, we are here to help! Please give us a call at 612-486-2290 or email info@filigreejewelers.com in order to initiate the return process.  We offer a 30 day return period with all purchases so you’ll have plenty of time to evaluate the item before making a decision.

*Filigree Jewelers reserves all rights in blocking any user that we see as abusive in purchasing and returning merchandise under the terms of our return policy.

Returns must be sent back to us within 7 days from the date you received the item.  All sales are final after 7 days.

Any additional paperwork or certifications provided by Filigree Jewelers must be included in your return package.

Merchandise will be reviewed by our in-house gemologist; it must be unused and in the same condition as it was shipped. Merchandise that has been used, altered, or damaged will not be accepted.

You will be issued a 100% refund minus any shipping charges paid via the payment method used originally.  This is also the case with international orders; all shipping, import/ brokerage fees or taxes will not be refunded.