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Checkout Process

We are here to make the checkout process as painless as possible but we do need to verify specific information in order to comply with our bank and credit card processor’s requirements.

We accept Visa, Master Card, American Express, and Discover. We also accept check, cash or wire transfer.

Please note: We only ship to the confirmed billing address associated with the credit card. For all online orders, identity must be verified prior to shipping. You will be asked for a copy of your government issued ID. You can email this directly to info@filigreejewelers.com.

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Payment Options
  • Credit Card

    We accept Visa, Master Card, American Express, and Discover. Oftentimes, credit card companies will not process a large scale purchase due to potential fraudulent flags in place by the credit card company. For a seemless checkout we encourage you to notify your credit card company prior to the purchase.

  • Wire Transfer or Check

    If you would like to pay with a check or wire transfer please contact us at info@filigreejewelers.com or by phone at 612-486-2290. We will place your desired item on hold until the check is received or the wire transfer is completed.

  • PayPal

    PayPal is an excellent method of payment to ensure your purchase is completed without question. Please note that we only ship to the confirmed address associated with your PayPal account.

  • Financing

    We have partnered with Affirm so you can buy now and pay over time.

    We also offer Wells Fargo financing. Once you're approved, you can choose from 3 different term options. Wells Fargo financing is currently only offered to in store clients.

  • Layaway

    We happily offer in-store layaway. This is an interest free payment plan. We require 20% of the purchase price as a down payment, then the piece will live in our safe until it is paid in full. Please contact us for more information.

  • Cash

    We gladly accept cash as a form of payment.

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Financing

We have partnered with Affirm so you can buy now and pay over time. Applying is easy and financing terms are clear. You’ll get a decision in seconds and you are not required to buy. Checking your rate does not affect your credit score.

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7 Day Hold Policy

We understand you might need some time to consider your purchase and we are happy to place an item on hold. You may hold 1 item for up to 7 business days. If the item has not been purchased by 3pm CST on the 7th day of the hold, it will become available again for purchase. No Exceptions. Holds must be requested via info@filigreejewelers.com or by contacting us at 612-486-2290. We will not accept hold requests via Instagram and any hold request is not valid until confirmed by a member of our staff.

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Returns & Exchanges
  • 30 DAY RETURN POLICY

    At Filigree Jewelers, it is our desire to offer only the finest customer service. We want our clients to be 100% satisfied with their purchase and experience.

    We guarantee every item to be described to the best of our ability and we are strict on our quality grading and authenticity of each item.

    If you would like to return an item, you may do so within 30 days of the purchase. We will facilitate the return as easily as we facilitated the sale.

  • HOW DO I RETURN AN ITEM?

    We understand if something is just not quite right, we are here to help! Please give us a call at 612-486-2290 or email info@filigreejewelers.com in order to initiate the return process.  We offer a 30 day return period with all purchases so you’ll have plenty of time to evaluate the item before making a decision.

    *Filigree Jewelers reserves all rights in blocking any user that we see as abusive in purchasing and returning merchandise under the terms of our return policy.

  • CONDITIONS OF RETURNS

    Returns must be sent back to us within 30 days from the date you received the item.  All sales are final after 30 days.

    Any additional paperwork or certifications provided by Filigree Jewelers must be included in your return package.

    Merchandise will be reviewed by our in-house gemologist; it must be unused and in the same condition as it was shipped. Merchandise that has been used, altered, or damaged will not be accepted.

    You will be issued a 100% refund minus any shipping charges paid via the payment method used originally.  This is also the case with international orders; all shipping, import/ brokerage fees or taxes will not be refunded.

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Repairs, Resizing & Warranty
  • RING SIZING

    Filigree Jewelers offers one complimentary ring sizing with every purchase. If you have been able to confirm your desired ring size let us know and we will size the ring prior to shipping it to you.

  • REPAIRS

    After you have taken delivery of an item from Filigree Jewelers it is in your care. We offer free cleanings, prong checks and free polishing with every purchase. You may have minor repairs that come up after time. We encourage you to contact us to help facilitate any repair. We will evaluate each repair on a case-by-case circumstance to determine if there will be a charge for the work needed.

  • WARRANTY

    All of our vintage and custom pieces have been inspected by our in house gemologists and have been determined to be in very good to excellent condition.  We will replace missing stones and repair manufacturing defects not due to daily wear and tear.

    We advise that you have your jewelry inspected and cleaned every six months so that we may identify any problems before they result in stone loss or damage due to improper wear.  We are happy to provide this service to all of our clients, free of charge.  Should you damage your piece, we will repair the item for a fee.  Any work done to the item by any other jeweler will void our warranty.

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Important Note

Filigree Jewelers evaluates and describes each item to the best of our ability prior to listing the item on our website. Please keep in mind that most of the jewelry on Filigree Jewelers is estate and/or antique and thus, shows it’s age. The item may show slight wear as most period pieces do. Filigree Jewelers restores, polishes, and may refurbish pieces in our collection. We do so with the utmost regard in maintaining the elegance, form and antiquity value of the piece.

*Please remember that diamond grading is not an exact science; it is an opinion, no matter how experienced the grader. Every stone is different, every diamond unique. Different graders, laboratories, and appraisers may also vary in their determinations. In addition, please note that colored stones, pearls, and other gemstones may have been treated to enhance color, stability or clarity. However, enhancements are not always detectable. Please make sure to ask questions prior to making your purchase and we will do our best to make sure they have been answered.

Additional Note: Filigree Jewelers reserves the right to make changes to its policies at any time. Please review these policies on a regular basis.