10-Day Return Policy
At Filigree Jewelers it is desire to offer only the finest customer service. We want our clients to be 100% satisfied with their purchase and experience with us. We guarantee every item to be described to the best of our ability. We are strict on our quality grading and authenticity of each item. If you would like to return an item you may do so within 10 days of the purchase. We will facilitate the return as easily as we facilitated the sale.
CONDITIONS OF RETURN
Returns must be sent back to us within 10 days from the date you received the item. If you are beyond 10 days, you may return the item within 30 days for store credit. All sales are final after 30 days.
Your original Sales Invoice and any additional paperwork provided by Filigree Jewelers must be included in your return package.
Merchandise will be reviewed by our in-house gemologist; it must be unused and in the same condition as it was shipped. Merchandise that has been used, altered, or damaged will not be accepted.
You will be issued a 100% refund minus any shipping charges paid via the payment method used originally. This is also the case with International orders all shipping, import/ brokerage fees or taxes will not be refunded.
We do not accept returns of any customized or custom ordered pieces.
For our layaway clients please note that the 10-day return policy does not apply. You have 72 hours from receiving the item to contact us about arranging the return.
For layaway returns, a 10% re-stocking fee will apply.
Filigree Jewelers reserves all rights in blocking any user that we see as abusive in purchasing and return merchandise under the terms of our return policy.
Please contact us if you have any additional questions or would like to proceed with a return at:
212 Third Avenue North #354
Minneapolis, MN 55401
We are not responsible for items lost or damaged in shipping. We recommend insuring the item(s).
Filigree Jewelers evaluates and describes each item to the best of their ability prior to listing the item on our website. Please keep in mind that most of the jewelry on Filigree Jewelers is estate and/or antique thus showing age. The item may show slight wear as most period pieces do. Filigree Jewelers restores, polishes and may refurbish most of the pieces in the collection. We do so with the utmost regard in maintaining the elegance, form and antiquity value of the piece.
Please remember that grading is not an exact science; it is an opinion, no matter how experienced the grader. Every stone is different, every diamond unique. Different graders, laboratories and appraisers also may vary in their determinations.
In addition, please note that colored stones, pearls and other gemstones may have been treated to enhance color, stability or clarity. However, enhancements are not always detectable.
Please make sure to ask questions prior to making your purchase and we will do our best to make sure they have been answered.
Additional Note: Filigree Jewelers reserves the right to make changes to its policies at any time. Please review these policies on a regular basis.